Last updated: 3 Oct, 2026.
Free delivery in France
At The Little Night, delivery is free for every order shipped to mainland France, with no minimum purchase. Whether you order one pillow or several, shipping stays the same: zero euros. The price you see at checkout is therefore the final price, all inclusive.
This free delivery applies automatically at payment. You don't need a code, and there are no special conditions to meet. Our store is operated by Kyronix Labs LLC, registered in the State of New Mexico, United States, which handles the sale and shipping of your order to France.
Delivery times
The total time to receive your order has two stages: preparing your order, which includes making your pillow, and getting it to you. Once the parcel has shipped, delivery takes 6 to 10 days. Preparation is what takes the longest right now. Counting both stages, allow up to 30 days after your order is confirmed. Many parcels arrive well before that — but that is the upper limit we ask you to keep in mind before ordering.
Why this timeline? This summer, The Little Night pillow was ordered much faster than we had planned. Our pillows are made in batches, size by size, and at each restock some sizes sell out almost immediately. An order placed just after a restock leaves quickly; an order placed just before waits for the next batch. Orders leave in the order they arrive, without exception.
If restocks take time, it is also because we refuse any compromise: each pillow is sewn one by one and checked before it leaves— the right height for your child's age, a clean cover, no defects. It is not a warehouse item shipped down a line, and that care explains part of the wait.
Concretely: when the size you need is already ready, the parcel leaves within a few days, then delivery takes 6 to 10 days. When it is waiting for the next batch, preparation can take two to three weeks before shipping, then the same 6 to 10 days of delivery. That is why we announce up to 30 days, rather than a speed we could not always keep. This timeline can also vary by region, carrier, and busy periods (end-of-year holidays, sales, public holidays).
As long as your order has not shipped, you can cancel it at any time: a simple message to hello@thelittlenight.com with your order number, and you are fully refunded on your payment method, with no explanation required.
As soon as your order leaves our warehouse, you receive a shipping confirmation email with a tracking link. You can also see where your order stands at any time, before and after shipping, on the Track my order page, with your order number and email.
Service areas
The free delivery and the timeline above apply to mainland France. That is the area we serve as standard and automatically in the store.
Do you live in Corsica, in an overseas department or territory, or do you want international delivery? Timelines and conditions may differ. In that case, please write to us before placing an order at hello@thelittlenight.com, so we can check feasibility, timing, and any fees together before any purchase.
Carriers and shipping method
Your orders are entrusted to recognized partner carriers. Depending on your address and the size of your parcel, delivery may be to your home, to your mailbox, or to a nearby pickup point. The shipping method chosen is always selected to get your pillow there in good condition and as quickly as possible.
The pillow is shipped compressed and carefully packed, which protects it in transit and makes for a more compact parcel that is simpler to deliver and receive.
Order tracking
The tracking link is in the shipping emailyou receive as soon as your parcel leaves. Clicking it opens the carrier's real-time tracking: pickup, transit, out for delivery, then delivered.
Make sure your email address is correct when you order, and check your spam folder if you cannot find our message. If you have received no tracking email even though your order is confirmed, write to us from the Contact page and we will send you the tracking details.
When your pillow arrives
Your pillow travels compressed to protect it better and make shipping easier. When you open the parcel, it may look flatter or denser than expected: that is completely normal and expected.
Take it out of its packaging and let it regain its shape and breathe for 24 to 48 hours before the first night. During that time, the pillow expands naturally and returns to its original thickness and comfort. You can gently help by patting it, but the main thing is simply to give it time to open up in the open air.
Shipping costs
Delivery is entirely free in mainland France, with no minimum purchase and no hidden fees. The amount shown at payment is exactly what you pay: no shipping surcharge is added afterward.
For destinations outside mainland France (Corsica, overseas, international), fees may apply. As noted above, contact us before ordering to know the exact conditions.
If delivery is delayed
Has your order not shipped yet? First check the Track my order page: it tells you whether your order is waiting for its batch or already prepared. If the 30-day window has passed without shipping, write to us: we reply with the real status of your order, and you choose between waiting and being refunded.
Has your parcel shipped but is late to arrive? Start by checking your tracking link: it often shows where the parcel is and why there might be a delay (missed delivery attempt, waiting at a pickup point, carrier issue).
If tracking does not give a clear answer or the delay continues, contact us at hello@thelittlenight.com or via the Contact page, with your order number. We follow up with the carrier to move your case forward and keep you informed.
Wrong address, refused or uncollected parcel
Double-check your delivery address when you order: an incomplete or incorrect address can delay or even prevent delivery. If you spot an error right after ordering, write to us as soon as possible at hello@thelittlenight.com: as long as the parcel has not left, we will do our best to correct the address.
When a parcel is left at a pickup point, it stays available for a limited time. Collect it on time: after that, it is returned to the sender.
If a parcel comes back to us because it was refused on delivery, not collected in time, or the address given was wrong, here is how it works. The carrier charges us for that return, and those return fees are yours to cover. If you want it redelivered, reshipping fees are also yours, and we tell you clearly before any new shipment. If you prefer a refund, tell us in writing: the refund is issued once the parcel has actually returned to our warehouse, minus the return fees charged by the carrier, under the conditions on our Returns page. Refusing a parcel is not a refund request: a short message is enough, and we take care of the rest.
Lost or damaged parcel
If, on receipt, you see that the parcel is visibly damaged, take a few photos of the packaging and the product before contacting us: that helps us handle your case quickly. If tracking shows a delivery while you have received nothing, or if the parcel seems lost in transit, let us know as well.
In all these cases, write to us at hello@thelittlenight.com with your order number. We open an investigation with the carrier and we find a solution: a new pillow or a refund, depending on the situation. You are never left alone with a delivery problem.
Returns and withdrawal
Delivery is about sending your order, but you of course keep the right to change your mind. Return conditions, the withdrawal period, and how to send a product back are detailed on our dedicated page. See the Returns page for everything, and the Guarantee page if your request concerns a product defect. Our full terms are in our terms and conditions of sale.
A question?
Unsure about your delivery, timeline, or tracking? We are here to help. Write to us from the Contact page or directly at hello@thelittlenight.com. Include your order number if you have one: we will reply quickly and clearly.