30 nights to make it yours
A pillow is judged in use, not in a store. That's why we offer a commercial guarantee of 30 nights to try. You set up the pillow at home, in your child's bed, and take the time to see whether it really suits them.
A child's sleep changes from one night to the next. A few days aren't enough to form an opinion. With 30 nights, you judge over time, without pressure and without deciding too quickly.
This guarantee is a commercial commitment we make in addition to your rights. It adds to your legal 14-day right of withdrawal and your legal warranties: it never replaces them and never reduces them.
What the guarantee gives you
- Personal support. Size, setup, adjustment period: we look at your situation and help you first. Most issues are resolved in a few days, without sending anything back.
- Free size exchange.If the size you chose doesn't fit your child and the pillow hasn't been used yet, we exchange it — and we cover the exchange costs. A pillow a child has slept on can no longer be offered to another family: in that case, the refund rules below apply.
- A refund based on the pillow's condition. In full if it has never been used and can be put back on sale. 25% of the price paid if it has been used, even when returned clean and complete. No refund if it is stained, washed, or damaged.
Why these rules? Because a pillow touches a child's face and mouth every night. We don't let two children sleep on the same pillow: a pillow that has been used, even for a few nights, can never be offered to another family again. It's a hygiene matter, and we prefer to tell you clearly before you buy rather than after.
The conditions
Give them 10 nights.A child needs a few nights to get used to a new pillow. The first nights don't say much — it's around the tenth that things become clear. So our guarantee starts after 10 nights of trial. If you have an issue before then, write to us anyway: we help you right away, and your request is logged with its date.
Tell us what's going on.On the form, we ask questions about your child's nights. Not to make things harder: that's what helps us find what's stuck, and often fix the problem without sending anything back.
Show us the pillow on video.We ask for a short 10–20 second video, filmed in one take, without cuts. We tell you exactly what to film — it's very quick. That lets us see the real condition of the pillow, and very often refund you without you having to ship a parcel: you keep the pillow. Without a video, we can't assess remotely: the pillow must then come back to us, and its condition on arrival is what counts.
If a return is needed, return shipping is at your expense, except for a size exchange. We give you the address; you include a note with your name and order number in the parcel, and the pillow must come back clean, complete, and well protected for the journey.
Make your request
- Fill in your request on the Returns & Refunds page, with your order number.
- We review your file and reply within 48 business hours, with the best solution for you.
- You have 30 nights from receipt of your order to let us know your choice.
Defective or non-conforming product
The case is different if the pillow arrives damaged, defective, or not as ordered. That is our problem, not a change of mind.
In that situation, the return and full refund (or exchange) are done at our expense. You pay nothing. Write to us from the Contactpage with a photo and your order number, and we'll sort it out quickly.
Your legal warranties
Our commercial “30-night trial” guarantee adds to your legal warranties: it does not replace them and does not limit them. In every case, you keep the protections provided by law.
You benefit from the legal conformity warranty (articles L.217-1 et seq. of the French Consumer Code) and the hidden defects warranty (articles 1641 et seq. of the French Civil Code). Under these warranties, a non-conforming product or one with a hidden defect can be repaired, replaced, or refunded, at no cost to you.
How this links to returns
For the step-by-step process, the refund scale, fees, and the withdrawal form, go to the Returns & Refundspage. You'll also find a reminder of your legal 14-day right of withdrawal, which remains valid in addition to the 30 nights.
For everything about shipping and receiving your order, see the Delivery page. Our full terms are in our Terms of service.
A question?
A doubt before ordering, or need help during your trial? Write to us from the Contact page or at hello@thelittlenight.com. We're happy to help.
Last updated: 3 Oct, 2026.